Organized retail crime cost U.S. retailers an estimated $112 billion in 2024 (NRF) — and the crews are getting bolder, faster and better equipped. Locked cases and AP officers aren't enough on their own anymore.
Pre-incident behavior our operators flag
- Group entries within a 60-second window.
- Vehicles idling at the curb with the driver behind the wheel.
- Hooded entries and intentional camera-avoidance paths.
- Repeat scouting visits 12–48 hours before the event.
The de-escalation-first response
Staff safety is the top priority — never confrontation. Live operators handle the talk-down ("Attention shoppers, security is en route to the cosmetics aisle") so your team can move customers to safety. Most ORC crews abort the moment they realize they are being watched in real time.
Evidence packages that actually convict
- Multi-camera synchronized clips with timestamps.
- License plate captures at every entry/exit.
- Operator narrative report admissible in U.S. court.
- Direct hand-off to ORC task forces in major U.S. metros.
Working with local PD ORC units
Most major U.S. metros now have dedicated ORC task forces. Verified video and a clean evidence package dramatically increases your odds of being prioritized and of an actual arrest.